Welcome to our FAQ section, where we aim to provide you with quick and comprehensive answers to the most common questions. If you have questions about our products, our policies, or anything else, you'll likely find the information you need right here.
Tracking your order is easy! Once your order has been shipped, you will receive a confirmation email with tracking. Click on the link to monitor the status of your shipment in real time. If you have any problems, our customer support team is here to help.
WHAT IS YOUR RETURN POLICY?
We offer a hassle-free 14 day return policy. If you are not completely satisfied with your purchase, simply return it within 14 days of receiving your order for a full refund at a cost of €4.00 or a free exchange. Please visit our Returns and Exchanges page for more details.
WHAT ARE YOUR PAYMENT METHODS?
Banana Benz has always offered you a variety of payment methods to meet your different needs: Credit and debit cards, PayPal, Satispay, Afterpay (pay in 3 installments) or Cash on delivery
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do! We offer worldwide shipping to bring you our fashion home; no matter where you are. Shipping costs and delivery times may vary depending on your location. During the checkout process, you can select your preferred shipping option and view estimated delivery times.